Frequently asked questions
Let’s Start Here
How do I get a quote for cleaning services?
Getting a quote is simple.
You can request a free cleaning quote online through our website, or if you’d prefer to speak with someone directly, just give our office a call at 248-714-5742. We’re always happy to walk you through the process.
We’ll ask a few quick questions about your home so we can create accurate pricing that reflects the work involved.
What happens after I request a quote?
Once your quote is ready, you can review the pricing and accept it whenever you’re ready to move forward.
After that, our office will help schedule your first cleaning appointment. The entire process is usually very quick and many clients complete it in less than thirty minutes.
How quickly can I get scheduled?
Most new clients are able to schedule their first cleaning within one to two weeks after accepting their quote.
Occasionally we have earlier openings, so if you’re hoping for something sooner we will always do our best to accommodate.
What areas do you serve?
We proudly serve homes throughout our local service area. You can view the full list of cities we service on our Service Area page.
Do I need to sign a contract?
No. We do not require long term contracts.
By scheduling service with 2 Moms & A Mop, you simply agree to the terms of service outlined in your estimate. Our goal is to earn your trust through great service, not lock you into anything.
What’s Included in Your Cleaning
What is included in a standard cleaning?
Our house cleaning services typically include kitchens, bathrooms, bedrooms, and living spaces.
We dust surfaces, vacuum floors and carpets, mop hard floors, clean bathroom fixtures, wipe kitchen surfaces, and take care of the everyday cleaning tasks that keep your home looking and feeling fresh.
Do you bring your own cleaning supplies and equipment?
Yes. Our technicians arrive fully equipped with everything needed to clean your home.
This includes eco friendly cleaning solutions, fresh microfiber towels and mop heads, professional flat mops, and high quality SEBO vacuum cleaners with HEPA filtration.
You don’t need to provide a thing.
What products do you use in clients' homes?
We use eco-friendly cleaning products that are safe for families, pets, and our technicians.
Our product lineup includes modern green cleaning solutions along with a few tried and true products that deliver excellent results.
Do you vacuum with HEPA filtration?
Yes.
Our technicians use SEBO G4 vacuum cleaners, a high quality German vacuum system known for exceptional filtration and durability. These vacuums use disposable bags and triple HEPA filtration for superior dust control.
Do you clean inside ovens, refrigerators, or cabinets?
Yes. Interior appliances and cabinet cleaning are available as add on services.
These are especially popular before holidays, during moves, or anytime someone decides they no longer want to deal with the inside of their oven.
Do you move furniture when cleaning?
For safety reasons our technicians do not move heavy furniture.
If you’d like an area cleaned beneath a piece of furniture, we simply ask that the item be moved prior to the appointment.
Do you clean baseboards and detailed areas?
Yes.
These areas receive extra attention during your initial deep cleaning so everything is brought up to our standard. From there they are maintained during recurring visits.
Scheduling Your Cleanings
What cleaning schedules do you offer?
We offer several recurring options so you can choose what works best for your home.
Weekly
Every two weeks which is our most popular option
Every four weeks
Every eight weeks
We also offer one time or on demand cleanings when availability allows.
Can I change my cleaning frequency later?
Absolutely.
If your schedule or needs change, we are always happy to adjust your cleaning frequency. Rates may adjust depending on the level of maintenance required.
Do I get the same cleaning team each visit?
We do our best to keep technician assignments consistent because we know many clients appreciate seeing familiar faces.
While we cannot guarantee the exact same technician every visit, we will always try to maintain consistency whenever possible.
What time of day will my cleaning happen?
Our technicians typically begin their day around 8:45 AM and finish by 5:30 PM.
You will receive a reminder with an estimated arrival window at least two days before your appointment, along with an “on the way” notification when your technician is headed to your home.
What if I need to skip or reschedule a cleaning?
You are welcome to skip or reschedule when needed. We do encourage rescheduling so your home does not go too long between visits.
If more than six weeks passes between cleanings, additional time may be required to bring the home back to maintenance level.
What happens if I cancel with less than 24 hours notice?
Appointments cancelled or rescheduled with less than 24 hours notice are subject to a 50 percent cancellation fee.
Initial cleaning deposits are non refundable if the appointment is cancelled.
Before We Arrive
Do I need to tidy up before the cleaners arrive?
It helps if surfaces and floors are reasonably picked up so our technicians can focus their time on cleaning rather than organizing.
That said, we completely understand that life gets busy. We’re here to help make things easier, not add stress to your day.
What should I do with pets during the cleaning?
We genuinely love meeting our clients’ pets.
If your pet is comfortable around new people and cleaning equipment they are welcome to stay nearby. If they tend to be nervous, it may be best to secure them in another area during the cleaning.
How do cleaners get into my home if I am not there?
Most clients provide a door code or lockbox.
Access information is stored securely and only shared with the technician assigned to your home at the time of your appointment.
Our Team & Our Standards
Are your cleaners employees or independent contractors?
All of our technicians are employees of 2 Moms & A Mop.
This allows us to provide proper training, supervision, and quality control for every home we service.
Are your team members background checked?
Yes. Every member of our team completes screening and background checks before joining our company.
Are you bonded and insured?
Yes. Our company is fully bonded and insured.
How do you ensure cleaning quality stays consistent?
Every technician completes a comprehensive training program before working independently in clients’ homes.
After training, technicians continue receiving support and oversight from our field coaches and quality assurance leaders to ensure consistent results.
Can I hire a former employee of 2 Moms & A Mop privately?
No.
Our employees sign non solicitation agreements that remain in effect for three years after their employment ends. Clients also acknowledge these guidelines when beginning service with our company.
Managing Your Service
Do you offer a client portal?
We do, and you’ll love it!
Our client portal allows you to view invoices, see your cleaning schedule, update contact information, and manage your account all in one convenient place.
Do you offer a referral program?
Yes we do.
If you refer someone who becomes a client, you will receive a $50 credit toward your future cleaning services as a thank you.
Can I tip my cleaning technician?
Tips go directly to the technician who cleaned your home and can be given in cash or added to your card through your client feedback scorecard. Tips are always very appreciated by our staff, but they are never required nor expected. The decision is always yours!
The Elephant in the Room
Some questions people wonder about but don't always ask.
Can I actually afford to hire a company to clean my house?
Many people assume that hiring a cleaning service is something reserved for certain lifestyles or income levels. In reality, the affordability of house cleaning is often underestimated.
When your home is no longer competing for your attention, something else takes its place: time and clarity.
And with that clarity, things begin to shift.
A clean kitchen makes it easier to cook instead of defaulting to takeout. A home that already feels welcoming makes it easier to invite friends or family over instead of meeting out for dinner and drinks. When your environment feels organized, it becomes easier to think clearly about how you spend your time, your energy, and even your money.
When people gain back time and clarity, they often begin to see the value of the service in a very different and meaningful way. The service becomes less of a luxury (though it still feels like one🤩 ), and more of a necessity.
And so, the real question becomes: Can you afford not to hire out your house cleaning?
What if my home hasn’t been professionally cleaned before?
That’s perfectly okay. Many of our clients start with us after maintaining their home themselves for years.
Your first appointment is scheduled as a deeper cleaning so our team has the time needed to bring everything up to the standard we maintain moving forward. After that, recurring cleanings are designed to keep things consistently fresh and manageable.
And just so you know, there’s no shame in our game. Homes are meant to be lived in. We’re simply here to give you a clean space, give you back some of your time, and make life a little easier.
What if my home is messier than usual on cleaning day?
Life happens.
If things are a bit messier than usual, our technicians will focus on the areas they can clean most effectively during the scheduled time. In some cases we may recommend additional time to achieve the results you expect.
Why do people decide to hire a cleaning service?
Life has a way of getting full.
For some people it’s long workdays and full calendars. For others it’s raising families, caring for loved ones, or simply trying to keep up with everything life brings.
Sometimes it’s realizing that cleaning has become more physically demanding than it once was. And sometimes it’s just deciding that time and energy are better spent elsewhere.
Whatever the reason, many clients find that it’s the thing they never knew they needed.
Why Clients Choose 2 Moms & A Mop
What makes 2 Moms & A Mop different?
We are a locally owned, family operated, woman owned company that has proudly served our community for more than twenty years.
Our company was built on relationships, trust, and the belief that clients deserve consistent service from people who genuinely care.
Why do so many clients stay with you for years?
Because over time, people come to know exactly who we are.
We work hard to deliver real value, and that comes from the way we show up for our clients. We build trust, we stay personable, and we treat every home with respect.
We’re also transparent. If something isn’t right, we fix it. We’re not perfect, but we are absolutely dependable.
And for many families, that consistency matters. When you know the people caring for your home are reliable, honest, and committed to doing right by you, it becomes a relationship that naturally lasts for years. Don’t just take our word for it, see for yourself: See Our reviews
What do you want every new client to know before their first cleaning?
We are genuinely grateful that you chose us.
There are many companies that can clean a house, but we never take it for granted when someone invites our team into their home.
And truly, we’re so happy you’re here.